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| ID | Subject | Category | Status | Date | Actions |
|---|---|---|---|---|---|
| #CMP-2024-001 | Unable to access account | Technical Support | In Progress | Dec 15, 2024 | |
| #CMP-2024-002 | Billing discrepancy | Billing Problem | Pending | Dec 14, 2024 | |
| #CMP-2024-003 | Product delivery delay | Service Issue | Resolved | Dec 12, 2024 |
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Complaint Timeline
Submitted
Dec 15, 2024 - 2:30 PM
In Progress
Dec 16, 2024 - 9:15 AM
Resolved
Pending
Status Updates
Assigned to Support Team
Your complaint has been assigned to our technical support team for investigation.
Dec 16, 2024 - 9:15 AM
Investigation Started
Our team is currently investigating the issue and will provide an update soon.
Dec 16, 2024 - 2:30 PM
Complaint Details
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Analytics Dashboard
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Total Complaints
1,247
↑ 12% from last month
Resolution Rate
94.2%
↑ 5% from last quarter
Avg. Rating
4.7/5
↑ 0.3 from last month
Complaint Status Distribution
Monthly Complaint Trends
Performance Metrics
| Metric | This Month | Last Month | Change |
|---|---|---|---|
| First Response Time | 2.3 hrs | 2.8 hrs | ↓ 17.9% |
| Resolution Time | 1.2 days | 1.5 days | ↓ 20% |
| Customer Satisfaction | 4.7/5 | 4.5/5 | ↑ 4.4% |
| Repeat Complaints | 8.2% | 12.1% | ↓ 32.2% |
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